Joseph Juran revealed an important link between money and quality through his book Quality Control Handbook (1951) where he introduced the concept of the Cost of Quality. The concept was further expanded by Armand Feigenbaum in his HBR essay on Total Quality Control (1956) where he referred Cost of Quality as- 1. Failure cost (Internal

To do the job right, one must follow a step-by-step procedure. Allow no short cuts. Do what you say and say what you do. This is the spirit of ISO certification also. Nothing gets done properly without following a method. An engine overhaul can turn out to be a futile exercise if not performed systematically,

Sales is a job that involves skills, attitude, building relationships, enthusiasm, prayer, and persistence. It may seem hard, but it's not rocket science. From birth to our last breath, we are involved in sales in some way, whether we realize it or not. Let's look at the key elements of successful sales, which are

Once upon a time, in a small town, there stood a large power plant with problems all around. Its halls were full of safety hazards, and its machinery cried under the weight of neglect and inefficiency. But only a handful people knew that a group of five friends was determined to transform this into

For Young Engineers and Entrepreneurs Read in conjunction with Blog One Introduction: It is often said that while the salesperson may secure the initial sale, subsequent sales are the result of the service received by the customer, from the receptionist to the Chairman. Service is the overall experience: Every interaction with a customer, from

Introduction: It is often said that while the salesperson may secure the initial sale, subsequent sales are the result of the service received by the customer, from the receptionist to the Chairman. Service is the overall experience: Every interaction with a customer, from the very first contact to repeat sales, is a part of

In the world of sales, building and maintaining strong customer relationships is crucial for long-term success. The acronym S.A.L.E.S. encapsulates key principles that can guide sales professionals in nurturing these relationships effectively. S - Sincere & Selfless Sincerity is the foundation of trust. When you engage with customers, be genuine in your interactions. Sincerity

Introduction: It was 1998, the year end was approaching; Karachi based textile exporter was in a rush to complete its export orders! It’s reputation was at stake. In the middle of this crisis, his main plant broke down! The supplier tried to take advantage of this situation by forcing the customer to change more